Qantas review by Udo 2017-03-08

Qantas let us down completely in August 2015 with a flight from Bali to Singapore. Despite other major airlines already flying in and out again, Qantas cancelled the flight to Singapore for "safety reasons" because of a vulcano. Then, Qantas could not be reached the whole day under its Indonesian office-number, and on "My flight", where we were registered nothing was mentioned. Then someone called from New Zealand, saying he was from Qantas, offering a flight THREE days later! I asked him to call back in an hour, wanted to discuss the otion with my wife - Qantas did not call back and the number could not be connected. So Qantas just left us alone. - We flew via Jakarta the next day , on our costs.