Upon the 4'th hour of delay I kindly asked for our entitled water and meal, but was denied, as they had told us that the aircraft was delayed... other then that they offer great value, but losing 4 hours with zero compensation offered (bottle of water and sandwich) is a no-go in my book.
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AirAsia X
Overall Value for Money
2
Seat and Cabin Space
3
Customer Service
1
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
n/a
Recommend Airline