American Airlines review by Mona 2017-07-29

American Airlines customer service is absolutely horrible. They do not care about their clients and lack communication between workers on the plane and those inside. My flight was from Madrid to Philadelphia and Philadelphia to Memphis. They cancelled the Philadelphia to Madrid flight so they sent me from Philadelphia to Chicago and Chicago to Memphis. The flight to Memphis had left minutes after we landed. It was impossible to try and catch the flight when there wasn't ample time to make it. Then once we talked to the representative he's smiling as if it's the funniest thing that I have to wait til the next morning for a flight and basically sleep at the airport. No compensation for their disorganized system. They put it on their customers. I can't deal with American Airlines anymore. None of their workers were nice to me at all. They didn't greet you or anything. Didn't apologize or anything.