Lufthansa review by F Otto

I'm amazed with all the negative reviews written about Lufthansa as our experiences with them have always been very positive. My partner and I regularly fly with Lufthansa especially on long-haul flights and the most recent flights we took were to Buenos Aires during the Easter break 2017. We flew premium economy on our outbound flight and I may agree with other passengers that there is nothing special about that class. We upgraded to business class on our return flight and of course, the service was superb as expected. Our flight to Los Angeles last year via Munich was also with great service. Obviously, there are some minor issues one can encounter as what happened to me when I was checking in at London City Airport connecting through Frankfurt on my flight to Buenos Aires; the check-in counter staff seemed to be snappy at me and we had an exchange of words which left me with some negative feelings, but I'd thought I should forget it as this experience was ridiculous and this was somehow compensated by great service by the flight crew.