Ryanair review by E 2015-07-05

Our recent experience with Ryan Air was unsatisfactory thus we cannot recommend your airline to anyone. We chose Ryan Air for its low fares. The numerous fees exceeded the original cost of our tickets. While some fees are warranted, Ryan Air is the only airline I have flown that charges fees to print out boarding passes. Their excess baggage weight fees are higher as well. Even more troubling is the disorganized check in & bag drop-off process and unacceptable customer service. We had to stand in one long line to drop off checked bags, another line to pay extra fees & return to the 1st line to complete the bag drop process (sort of like a Soviet breadline). During this ordeal, we were met with staff who were insolent (berating us in French) & clearly had no allegiance to Ryan Air (gave confusing directions). Ryan Air has A LOT to learn about efficiency & customer service if it wants to be the Southwest Airlines of Europe. Until then, we will fly other airlines, even if the fares are higher.