China Eastern review by Val 2016-09-14

Flown with China Eastern Beijing-Shanghai-Saigon on 25 Aug 2016 and reverse on 09 Sep 2016. The crew doesn't understand basic English. The food is inedible on each leg. None of the flights was on time. I feel like motto of the airline is "Never on time". Crew training is appauling. On Beijing-Shanghai leg we had a group of Indian travellers who were allowed to microwave/heat up their own food on the airplane. Crew did absolutely nothing to stop it. On a way back in Shanghai we missed connecting flight to Beijing and had to wait for 3 hours. The ground staff instead of offering us a meal/drink voucher like any reputable airline would do, yelled at us in broken English, gave us pack of crackers and bottle of water, after which returned to her game on the phone. ABSOLUTELY NO IDEA of customer service. Pay more, fly different airline.