Aeromexico review by Raquel

My husband and I were flying from Mexico City to Shanghai. The plane from Shanghai to Mexico City was extremely uncomfortable in economy class (by the way, DO NOT PAY for the emergency seats, they are the worst seats,) so we decided to upgrade to Premium economy to better our seats (around $6,000 pesos more). But when we checked in at the airport, we were charged $1,800 Mexican pesos extras for 3 extra kilos as APPARENTLY Premium economy means nothing. You won't get any sort of benefits what so ever, SO if you are reading this, JUST BE AWARE about the luggage requirements and avoid checking in your carry on. You will not find any sort of helpful staff neither at the airport nor via phone to help you understand, clarify, or reinburse any money regarding this issue. We bought the tickets thinking they were a good deal, at the end, we ended up paying way more than if we had bought a more expensive tickets through a different airline. I do not recommend this airline at all. I am a very dissastified customer and we will certainly not fly again through Aeromexico.