Changed flights with West Jet due to an emergency with ETA. Alaska took care of everything and confirmed with West Jet the change in schedule. When trying to reschedule with West Jet they said the flight was never changed and if it was they would be happy to accommodate us. Due to this clerical error, which showed in West Jet's system, we needed to purchase two additional tickets. BUYER BEWARE: any issues that arise while flying with West Jet will not be met with a positive customer experience. West Jet does NOT care about its customers at all. Please note that since our experience with West Jet did not allow us to fly that the flight ratings do not reflect the experience. The experience was horrible without even having to step foot on an airplane.
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WestJet
Overall Value for Money
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Customer Service
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