Passenger Review

Qantas review by Dale 2016-12-11

5 / 10

10 December, 2016 by ar

Economy Class

I flew Perth to Darwin on Dec 8. I had previously booked an afternoon flight as this fitted in with my plans for a family reunion perfectly (the reason I chose QANTAS). I received a text message weeks later after booking saying this flight had been cancelled and I needed to change my flight to the morning, meaning I would now have to miss a days work and pay. They did offer a refund, however this didn't really help me get to Darwin. I complained politely and was told that there was nothing they could do. Having always flown Virgin domestic I was looking forward to the QANTAS experience. I have to say that after my Perth to Darwin flight I could see no difference between the two airlines, even to say that I prefer Virgin. The QANTAS economy seats in the 737 were average, the leg room was terrible, the tray table did not slide in or fold ion half to make smaller amking it almoast impossible to use a laptop or knife and fork. There were no screens in the seats. I requested a window seat on the phone with a QANTAS staff member, however seat 9A does not actually have a winbdow, just a large wall space. Food was average, came in cardboard box. The new Virgin Terminal in Perth is

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Qantas

Qantas

Overall Value for Money

2

Seat and Cabin Space

2

Customer Service

3

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline