American Airlines review by Jack 2016-07-12

American is the absolute worst customer service I have ever experienced. Complete incompetence when something goes wrong. Cancelled flight which they should be able to have a clue of how to fix. No service, no help, no direction and agents were rude and very unhelpful. I will never use them again. Cancelled flight, booked then on United, then that flight delayed, then missed connection and 15 hours later hopefully getting to airport. Only given an 800# that was automated to help. Help desk sent us to a different desk, then a different desk then back to ticketing then United wouldn't help. Extreme incompetence on Americans part and United was fairly useless as well once on their flight.