Passenger Review

Jet2 review by gary 2015-10-28

1 / 10

27 October, 2015 by ar

Economy Class

This airline charges an excessive charge for failing to turn up with a boarding card. It is essentially extortion at 17.50 for a flimsy piece of paper. Quote 'If you pay the £17.50 sir then you can't fly'. It doesn't help that the website booking and paperwork was very confusing and if I had known I would have printed it off. All I saw was 'Take this document with you to the airport' which is what I did. Total Rip Off. My wife and children were travelling on a separate booking as I was flying on from Dalaman. They didn't have boarding passes but as they were flying on a different class of ticket they weren't charged so basically one rule for those that can afford and one rule for those that can't. As for flight it was ok at best. Seats are very uncomfortable. Flight was delayed and on arrival we were left to our own devices to find a jet2 rep. All in all Jet2 gave us an awful experience and we won't be using them again. Cheaper to book a flight separately (with another airline), Book your own transfer and book your hotel separately. We priced our family holiday that cost £2200 with Jet2 and if we had booked separately it would have been closer to £1700. EDITORS COMMENT: This is a low cost carrier - if you want all inclusive and more leg room then you need to be flying with a full service carrier such as British Airways. They do make it pretty clear that you need to print off your boarding card or you will be charged.

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Jet2

Jet2

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline