Volaris review by dora

I booked a round flight with Volaris to travel to Mexico with my infant. I paid extra for first priority however I was not treated as such. In order to board the plane I had to go down stairs and catch a shuttle bus with my infant and carry on baggage and when we arrived we had to go down stairs off the plane in another shuttle bus. My baby's stroller was not provided at arrival and I had to stand in a long line for the immigration check with infant and baggage. Return flight, due to a nearby accident I and other customers were late and missed our flight, their staff had no empathy or consideration for us. This was a very difficult and horrific experience and I do not recommend for parents traveling alone with an infant. I had to purchase a ticket from another airline whom had a much friendlier staff that did fully assist even with opening baby's stroller. Thank you Interjet!