Regular flier with Virgin. The 'friendly' staff seems to have slipped in last year or two. Generally pretty good but in flight entertainment is poor (ie access). Live TV sometimes doesn't work although being taken out. In front rows there is no screen and no alternatives. Taking an age to sort this out.
4
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Virgin Australia
Overall Value for Money
3
Seat and Cabin Space
4
Customer Service
4
In Flight Entertainment
1
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
3
Recommend Airline