American Airlines review by Sheila 2015-06-04

We booked our flights from Calgary to Mazatan (through Phoenix) approx. 9 months in advance. Less than 2 weeks prior to departure, I went online to check for seat selections. Imagine my surprise when I discovered our flights had been changed and the connections were impossible to make. We were now leaving Phoenix 7 hours before we arrived - on both segments of our flights! |According to a customer service rep, our reservations had actually changed 3 times, but we had not been notified of any of them. The airline was eventually able to get us to and from Mazatlan; however, the return necessitated an overnight stay in Phoenix. We feel American Airways should reimburse us for our hotel and meal costs; however, they say flights change all the time so, basically suck it up! I understand flight changes and cancellations occur, but to change ours to connections that were impossible to make and to not advise us is totally unacceptable. Had I not checked online in advance, we would not have been able to reach our vacation destination. Unless there is absolutely no other alternative, we will never fly American/US Airways again.