Had to fly to Jhb International in June 2014, QF64, Boeing 747. The flight had been fairly full in Economy. Although recently fitted with a new entertainment system, the sound to my seat was not working and they could not move me as the flight was full. The seat was damaged and felt that you were sitting on the floor (previous obese passenger?) I could still sort of tolerate this for the close to 14 hour flight. Then the food came. I am still searching for the meat. Somebody dropped a bag of salt into what was supposed to be the meat dish. Flight attendants did not attend at all... Return flight 14 days later was the same. At least the seat was OK. Entertainment system was faulty. Staff still missing in action. Used to always fly Qantas as I travel often. Lately moved over to Virgin for domestic flights. International I will go Emirates, Delta, Singapore from Aus. Qantas is in a downward spiral... You have lost me.
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Qantas
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
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Meals and Beverages
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