British Airways review by Coredusk 2015-08-12

After booking a quick, half emergency return ticket at the airport, for which I payed about 600 euro's too much, I had to change the date and place of return. Spent 6-7 hours on the phone with different people all telling me different things. One person said changing is possible, the other person said it was not. One person told me I can cancel the ticket, another told me I can't. They just threw random information at me all the time and couldn't help me, I was unable to change my ticket in any way I wanted - and it was a very reasonable request, within a 15 day time span. Bedause I booked it at the British Airway desk at the airport, the ticket was registered as if it was booked by a travel agent. However, I did not get the promised email or information, and could not contact this desk at all. In short, I just feel scammed. I've been toyed around with and they sucked all the money out of me they could. For the first and last time, as I'm spreading the word joyfully that this airline is one to avoid at all costs.