Qantas review by David 2017-05-29

We have all seen the recents media events about airlines treating customers with belligerents and contempt in the US, well Australia is not any different it just does it with a Kangaroo down under, I have had two appealing incidents in recent months with Qantas.. 1. related to the activation of the Qantas Cash card that takes up to three months to activate, mostly attributed to staff not communicating with customers and the web site misleading customers. 2. after changing my name with the frequent flyer team I was sent inconsistent information, arrogant sctipted emails and to some of my questions Qantas just didn't bother to answer. This airline as got so wrapped up in its policies and procedures it has totally forgotten about the customer.