Qantas review by Suzanne 2016-07-18

I am appalled at the level of service offered by our national airlines. I have been a loyal supporter of Qantas for as long as I have been of age to fly independently. On the 25the June, 2016 I had my early morning flight out of Albury cancelled thereby missing my connection to Darwin. After many long hours on the the telephone I finally arrived at my destination 24 hours late. Thinking this was a one off, I again booked an early flight out of Albury for the 19th July, 2016. Surprise, surprise at 6pm this evening (18/07/2016) I get a text to say this flight was also cancelled and I will not be able to get my Tamworth connection. The only option available was the 5.10 pm flight out of Albury with a very tight Tamworth connection. My question to the Qantas establishment is, without paying passengers, how would you hold your well paid positions? Why do you schedule flights, accept payment for these flights and then, with no consideration for the unfortunate clients, cancel them. Are you sufficiently arrogant in thinking you are the only ones who have schedules to meet and that paying passengers are expendable. Qantas is an Australian embarrassment. Shame on you