American Airlines review by Cheryl 2016-11-04

Horrible. This airline will not allow u to print your boarding pass without a seat. But then airline freezes the seats 20 hours before the flight so u can't get a seat. This forces u to go to the kiosk or counter instead of going straight to security. Somehow other airlines have the technology to do this. My app failed to tell me that the flight was delayed. They oversold the flight and needed 4 volunteers. The compensation for volunteering your seat was horrible. Thus a family with 2 young kids got kicked off the flight. After the hour delay the woman announcing the boarding would not use the microphone which was in reach. No one could hear her and she made everyone feel like they were the problem. They made us check our bags starting with zone three yet several overheads were empty. If anyone asked a question or voiced a concern the attendants at the gate were rude and obnoxious back. The attendants called for supervisor help and then wasted time complaining to her than just doing thei job. Fix your staff. and your pathetic company policies and systems. I have seen other airlines handle worse situations with professionalism. Grade for AA: F