Passenger Review

Air China review by Rien 2016-11-11

3 / 10

10 November, 2016 by ar

Economy Class

Very lousy experience with a flight from DUS-BEIJING-BKK and return. Dirty airplane, flights from and to BKKK had no entertainment system and the anouncements were not to hear. Cabin crew speaks almost no English. Meals were the worst we ever had in 25 years. Toilets were not serviced during flights so they were extreme dirty. When asking for wine or bear the say it's finished. The airplanes were old and smelly and some things did not work like some lights, service bells etc etc. Transit in Beijing was one from hell, we had te run because the long delays. We managed to catch the flight from Beijing to Dusseldorp by just 1 minute ! Air China gave us no information and told us to follow the signs, Over 20 people missed the connected flight. From all our 48 flight to BKK this was the worst one. We will never ever fly with them agian in this lifetime.

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Air China

Air China

Overall Value for Money

2

Seat and Cabin Space

1

Customer Service

2

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline