Very lousy experience with a flight from DUS-BEIJING-BKK and return. Dirty airplane, flights from and to BKKK had no entertainment system and the anouncements were not to hear. Cabin crew speaks almost no English. Meals were the worst we ever had in 25 years. Toilets were not serviced during flights so they were extreme dirty. When asking for wine or bear the say it's finished. The airplanes were old and smelly and some things did not work like some lights, service bells etc etc. Transit in Beijing was one from hell, we had te run because the long delays. We managed to catch the flight from Beijing to Dusseldorp by just 1 minute ! Air China gave us no information and told us to follow the signs, Over 20 people missed the connected flight. From all our 48 flight to BKK this was the worst one. We will never ever fly with them agian in this lifetime.
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Air China
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
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Check-in Process
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Meals and Beverages
Recommend Airline