TAP Portugal review by Sylvia

I have requested help for 7 days already. I came to Madrid for the graduation of my master's, after 1 year of hard work. I can’t lose my bag, in that bag I have my graduation clothes and also pictures of my parent who passed away and my desire was to graduate and have their pictures at my graduation. I submitted a formal complaint at the airport and another complaint online on the airline website, but there is no answer, no call, no email to give an update on my bag with my belongings, not a customer service agent to call about the lost baggage online form to fill as complaints. Without my bag, I won’t be able to graduate next to my parent's pictures as I planned for years, that was their desire when they were alive. I am totally devastated, this is causing trauma and affecting my emotional health and my mental health. I am in total distress. TAP are not accountable, not responsible, and they are inhumane and insensitive. They do not care about our belongings, and what represents each item we carry in our bags, such as the pictures of my parents for my graduation.