Passenger Review
American Airlines review by Altrina 2016-04-24
2 / 10
23 April, 2016 by ar
I wanted to change the time of my return flight from a vacation. I called customer service prior to changing, and they said that I would only be charged an additional $30ish from my prior round trip since I'm simply changing my time. I went online to proceed, thinking that they'd only charge an additional $30 for the time change. A couple days later, my bank accoutn was charged $232 for the flight change. I called AA, their customer service rep sounded like he was high, and reading off of a script as far as responding to my concern. I was told to file a complaint on their Customer Relations Form. Filled it out, and although they apologize that I was mislead, they're still denying to refund me. I will never fly with their service again. They're so misleading, their customer service has no personal experiences and they basically steal straight from your pocket and just say "sorry".
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American Airlines
Overall Value for Money
Seat and Cabin Space
n/a
Customer Service
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
n/a
Recommend Airline