Passenger Review

American Airlines review by Altrina 2016-04-24

2 / 10

23 April, 2016 by ar

Economy Class

I wanted to change the time of my return flight from a vacation. I called customer service prior to changing, and they said that I would only be charged an additional $30ish from my prior round trip since I'm simply changing my time. I went online to proceed, thinking that they'd only charge an additional $30 for the time change. A couple days later, my bank accoutn was charged $232 for the flight change. I called AA, their customer service rep sounded like he was high, and reading off of a script as far as responding to my concern. I was told to file a complaint on their Customer Relations Form. Filled it out, and although they apologize that I was mislead, they're still denying to refund me. I will never fly with their service again. They're so misleading, their customer service has no personal experiences and they basically steal straight from your pocket and just say "sorry".

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American Airlines

American Airlines

Overall Value for Money

1

Seat and Cabin Space

n/a

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline