American Airlines review by Adriel 2015-12-28

My initial flight with my family was cancelled from Orlando to Dallas due to bad weather which is understandable, however, the manner in which the passengers were told information and dealt with re-booking flights was terrible, the whole process was sluggish. My initial flight was at 6.50am, it was cancelled and re-booked for 3.46pm the same day which was also cancelled last minute. Only about an hour and a half later, planes left to Dallas but we were not told. Eventually we got on a flight at 10pm after being on standby. Now, from Dallas to Calgary, our flight was supposed to depart at 10.50am, however, we did not get on the flight until 11.45am. After getting on the plane, nearly ready to depart, one of the engines failed and the plane was put out of service, and you'd never guess what happened next...the flight was cancelled. The resulting options were to book on another flight on a different day, ridiculous to say the least. I don't think I will be flying with this airline again.