American Airlines review by Kersten

• Mechanical problems at DFW • Delay in getting information out to passengers re: cancelled flight • 200 people and 6 customer service reps • $12 voucher to use in airport, but stores were all closed • Last meal over 24 hours ago, due to delays/cancellations and closed airport shops. • Mechanical problems leaving DFW the next morning • Several hour delay in leaving DFW due to mechanical problems and gate agent issues • Journey took 36 hours and should have been 12. Kersten Hubbard My reservation code: SBOUZT Flights on February 22/23, 2019