American Airlines review by Robin 2015-09-01

Suppose you get what you pay for and these flights were cheap (LHR to LAX via ORD). That said I'd pay extra next time to fly with a decent outfit! Our outbound plane had a problem and was replaced after quite a delay. Entertainment was useless - pixelated and intermittent sound. Food was like that on 1970s charter flights. Staff were mainly unsmiling and sitting chatting in their areas. On return take off was delayed with no explanation. We later heard that plane had been replaced again .. Though captain not at all communicative. Gave us omelette lunch (we had already had eggs for breakfast). No choice of films .. Just a few small CRT monitors down the centre - impossible to see from the outer seats. Overall I didn't realise planes and outfits like this still existed - not in the same league as Virgin, Emirates, BA, Air New Zealand, Air Kenya, KLM or any other airline I've flown with!