Air France review by Fred 2016-09-17

We had a very bad experience with the staff on the flight AF0990 from Paris to Johannesburg recently. We travelled as a family with 2 babies, one having 6 months, another 1 and a half. Before boarding, the staff began by calling the families with children and made us stand in a queue for half an hour with the kids in the arms Then they made us get on the plane before the other passengers, but the other passengers arrived immediately behind us, so no time to settle properly We asked the seats to be changed. a hostess offered other seats behind which is making not much difference, since there is no space to put the baby in the cradle. My child a year and a half should have a got a children meal, despite my reminders, he never received anything. My wife who was busy with giving the bottle to our baby while meals were served, never received her diner meal, the staff also didn�t serve me a drink with the meal. I finally got it at the end of my diner upon my request. For breakfast, the staff failed to serve me the hot meal that was offered. Finally, during the flight, children had no special attention from the staff, on the contrary, they avoided us