American Airlines review by Lesley 2016-02-04

My husband and I paid $311 extra for our seats to and from Honolulu for our dream vacation. These fees were so that we could sit together for the flights and for extra leg room. We never got the extra leg room on any of the 4 flights and had to argue with the counter people to even get to sit together. For example, when checking in with AA mobile app (which doesn't work well) for our flight from Honolulu to Phoenix, the app showed our assigned seats as being available for an extra fee (which we had already paid). We were then assigned standard seats (no leg room) and 6 rows apart. Finally, we got a counter agent to at least sit us together for the flight but we were told that this was a "different plane so seats were different". If this was even true, isn't it good business to take care of those that paid extra for better seats and then assign remaining standard fare seats? It appears that American charges at LEAST double for this bait and switch. Who knows how many "extra" fees they charged for special seating and then assigned standard seats? We know for a fact that they did so on the HNL to PHX flight, as we spoke to the people occupying our originally assigned seats.