Lufthansa has really gone down hill especially for customer service. Don't bother phoning their contact centre or e-mailing for help. Feedback functionality seems to be permanently down on the website. I got a lot of standard scripted answers but no help. Very disappointed!
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Lufthansa
Overall Value for Money
1
Seat and Cabin Space
2
Customer Service
1
In Flight Entertainment
1
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
3
Recommend Airline