Scoot review by Michael 2017-01-27

First time Scoot flyer. Paid $30 extra in Bangkok for my luggage to travel direct to Gold Coast via Singapore. As told I went to the transit lounge for my boarding pass for Singapore to the Gold Coast but was told I had not paid for that facility and would have to be processed through Singapore immigration and check in again. Never done this with any other airline flying transit before. Upon checking back in I was told my luggage was not flying direct as paid for but it was off loaded and I should have collected it prior to being processed at immigration. Now I had to get customs clearance to go back to collect my luggage that by now was no longer on the carousel and had to go to lost luggage to find it. After spending nearly an hour waiting at lost luggage I was informed they had found it and as the normal proceedure was to collect it and pass through immigration again then check it back in and pass through security I was running out of time to make my connecting flight (I spent spent 2.5 hours of my 3 hour layover finding my lost luggage) out of time they said they would load it directly on the plane as paid for. I arrived on the Gold Coast and still no luggage, Still lost.