Passenger Review

China Airlines review by Simon 2016-06-09

4 / 10

08 June, 2016 by ar

Economy Class

I am a 77 year old passenger on wheelchair. When I was on transit at TPE airport, after waiting for more than 3 1/2 hours, I asked the ground staff if they can wheel me to the boarding gate so that I can wait there. One of the ground staff young ladies told me that since I can still walk, I should walk there myself!!!! When I complained about her attitude at the transit counter, the other ground staff there told me that I can go and complain to the management about this! I'm not going to travel via China Airlines anymore if I need to transit in Taipei. The ground staff there are just too rude! I've heard that the ground staff of China Airlines in Taipei has bad attitude but I never expect them to treat an old man in wheel chair this way.

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China Airlines

China Airlines

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline