Horrible experience. Flight from Tijuana to Acapulco was cancelled. That's understandable. But have another flight later to transport your hundreds of paid passengers. Next available flight was 4 dsys later. Company policy is to rebook the value of the ticket within 24 hours, for travel in next 30 days. Absolutely unacceptable for a paid hotel that was that weekend. No refund. Not even a voucher. How are you supposed to plan a new trip in the next 30 days and within the next 24 hours? Oh, and you had to wait hours in line to talk to a Volaris representative to make these changes as their call center was not open. End result is they have STOLEN your money without even having to fly a plane. Horrible policy. Horrible airline.
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