Passenger Review

easyJet review by Adam

4 / 10

27 July, 2019 by Adam Horrocks

Economy Class

My plane was diverted from Basel to Zurich. This was not the fault of easyJet. Nor would I give them a bad review for that kind of problem. It is how they handled us post problem that was not acceptable and I would describe as horrible... and possibly negligent. I was left stranded in Zurich near midnight (not familiar at all with Zurich) and told to figure out how I would get to my destination on my own... just just "go catch a train" is what I was told and that is all they would say or do... I am still struggling to understand how they can drop you off in a different place and do nothing to help you get to your intended destination. Warning to all… if your flight has issues you can end up stranded... luckily, I was in a fairly safe location.

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easyJet

easyJet

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

3

Meals and Beverages

n/a

Recommend Airline