Passenger Review

Vueling review by Modou 2017-06-03

2 / 10

02 June, 2017 by ar

Economy Class

We all know things happen in any field of work and as a frequent traveler, I understand this, however, what happens after the mistake/problem is what sets a good company with respect to their clients from a bad/unprofessional company that seems to forget the reason they are operating. Enter my worst travel experience of all times. April 29, 2017, I was traveling from Paris ORLY airport to Barcelona - El Prat, booked my first ticket with this airline (Vueling) on the day before, did my online check in several hours prior to my travel time. Went to the airport, through security, it was time to board, scanned my boarding pass via the smart phone, and the gate agent told me that the ticket was canceled, by who?, Vueling, why?, couldn't tell. She said I have to (NOPE, NO PLEASE SIR) go back to the vueling ticketing desk in other to find out why, mind you, that is on the other side of the security check, which means I have to go back through security, which means there is no way I can make my flight. Anyhow, I went anyway because I had no choice. At the desk, 35 minutes later, it was my turn to get help instead, I was treated like garbage. Long story short, the agent carelessly told

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Vueling

Vueling

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline