Malaysia Airlines review by Shankar 2015-03-14

Malaysian Airlines is the worst airline to fly; no concept of service despite being a repeated business class traveler (1-2 times a month between Sydney and KL/SEA). You will not hear back on any written complaints submitted. Last week, the airline delivered my luggage after 3 days from a flight back to Sydney from KL, during which time, any ability to discuss my situation with Malaysian was non-existent. When I called the contact center in Kuala Lumpur (they don't have any local contact and the one listed on the website doesn't work), my call was disconnected and never heard back. My on-line submission and email are yet to be responded to after a week. Wouldn't fly again despite being a OneWorld Platinum/Emerald. Hopefully, the new CEO is able to change the apathy that is rampant. It is no surprise that the airlines is struggling. Shocking.