Passenger Review

Air India review by Indrani 2015-09-13

4 / 10

12 September, 2015 by ar

Economy Class

Due to extremely bad experience I had with this Airline I will not recommend it to anyone. We never had such a bad experience with any other airline before. I am regretting flying this airline making our lives so stressful. Our forward flight to Rome from Sydney was cancelled. They gave us a other date. We had to fly on that certain date. So we had to go with another airline & it went smoothly. Our Return flight from Rome was cancelled in the 11th hour. they agreed that we fly Lufthansa to Frankfurt & then Air India to Sydney via Delhi . When at the Frankfurt airport they say that we don't have a booking . Finally just before the gate closes they booked us in after long conversation.,It was a very stressful situation. It was all Air India's fault. Air hostesses are like Robots. They can't smile . Very unfriendly. The worst airline I have ever flown.

4

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Air India

Air India

Overall Value for Money

4

Seat and Cabin Space

4

Customer Service

1

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline