Passenger Review

SriLankan Airlines review by Nick 2017-01-05

1 / 10

04 January, 2017 by ar

Economy Class

Do not book with them unless you enjoy being disappointed! It didn't start well with a difficult and outdated website to book on. We book flights for 7 people for my wedding and honeymoon in Sri Lanka and the Maldives. With out warning or notification they changed our flight times, meaning we would of lost a night in the Maldives that was already pre-paid (over 300 USD). If it had not been more me noticing it and getting it changed quickly we might of lost the night. As the notification came 1 month after seeing this. Then their customer service team was pathetic in helping us rectify this and showing a gesture of good will.

1

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SriLankan Airlines

SriLankan Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline