Passenger Review
SriLankan Airlines review by Nick 2017-01-05
1 / 10
04 January, 2017 by ar
Do not book with them unless you enjoy being disappointed! It didn't start well with a difficult and outdated website to book on. We book flights for 7 people for my wedding and honeymoon in Sri Lanka and the Maldives. With out warning or notification they changed our flight times, meaning we would of lost a night in the Maldives that was already pre-paid (over 300 USD). If it had not been more me noticing it and getting it changed quickly we might of lost the night. As the notification came 1 month after seeing this. Then their customer service team was pathetic in helping us rectify this and showing a gesture of good will.
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SriLankan Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline