American Airlines review by Asia 2016-08-08

Ive flown American Airlines many times without any issues since my job requires me to fly atleast once weekly. This morning however was an interesting experience to say the least. As I approached an open check-in kiosk at the end of the counter away from where there were any lines of people waiting or agents working I was yelled at by the woman working at the check in counter at 7am at the Fayetteville, NC airport that I needed to get in the long line of people waiting to check their bags. I did not have a bag to check, nor did I need the assistance of an agent in any way, I simply needed to print my boarding pass. When I explained I didnt need to check any baggage she again repeated "I said you need to get in line." In all the years Ive been flying and the countless number of flights Ive checked in for Ive never seen them force every person to get in the same line regardless of what they need. Kiosks were installed to expedite the check-in process for everyone but especially those traveling light. She defeats the purpose of planning ahead to avoid long lines. I hope this issue is addressed and she does not continue to give your airline a bad name with regards to customer service