American Airlines review by Oswald 2016-03-25

Horrible customer service. Flew from El Paso to Pensacola via Dallas. Initial flight was cancelled, originally heard due to an attendant becoming sick. Was re-booked on the latest possible connection. Called customer service to have it rectified, and booked on an earlier connection. Thought the transaction was made, but when it became boarding time, I was unable to be manifested due to some type of error within the system. Ended up arriving to my destination 6.5 hours later than originally planned, due to their incompetence. While this isn't huge in the grand scheme of things, I think as a paying customer I should be reimbursed with something other than an apology and hopes for continued business. Next time I'll look to pay a few bucks extra, and use a different airline. I will also look to avoid using this airline as much as possible.