China Eastern review by crispian 2017-05-15

I would never fly this airline again. I flew from Sydney to Tokyo via Shanghai, where I had to self transit between PVG and SHA airports. Only one of my bags came off the plane at PVG. The other was left on the plane. There was zero assistance from ground staff, I had to follow up my bag myself once on Japan. Customer service were utterly useless, never contacting me back and not taking any notes about my situation. Every call was more infuriating then the previous. All the customer service could tell me was to call the airport even though they did not answer any of the three phone numbers I was given. After days and what must have been hundreds of calls, I finally got through and with a series of short emails managed to arrange my bag to go on the plane the following day. I had to go to the airport myself and collect from arrivals and bring through customs. Three days waisted with no compensation whatsoever. Don't do it, you get what you pay for, in this case zero customer service