China Eastern review by Darren 2016-12-20

English speaking staff on plane was virtually non existent. We had issues when the plane got redirected due to heavy smog. Asking what is the problem and when will we leave to return to pu duong was met with 'no understand' Unfortunately for me and my wife, we missed our connecting flight then had trouble communicating with ground staff to get another flight and given the run around at pu duong to get an irregular flight certificate. Fortunately, they organised hotel for us but it was unpleasant and access to shops was limited. One of the few flights from Melbourne to Madrid with one stopover at shanghai. Recommend they use the bigger plane from Melbourne to shanghai as they used one from pu duong to Madrid cause a lot of people travel between Melbourne and pu duong.