Scoot review by Joe 2016-12-07

With our first trip in Asia, we thought we would take advantage of the discounted airlines in the region with Scoot. $500 round trip from Tokyo to Taipei for a family of four, was a steal and at the same time, too good to be true, we found out the hard way. Here's the good, the bad, and the ugly: Good: Service on the plane was decent, attendants treated us with good manners and respect, responded to requests promptly, and was generally very accommodating to the passengers. Bad: Plane delayed for 8 hrs at Narita, since Scoot didn't have arrangements with other airlines and we didn't receive the notification email before arriving, we had to sit at the check-in area for 4 hours before being allowed to go through security where we spent an additional 5 hours. Flight was scheduled for 7pm departure but by 6:45pm, the plane was nowhere to be seen, they literally change the departure time at 7pm, very poorly communicated. Meal vouchers were provided, which was a slight plus. Ugly: Because Scoot uses one plane to fly through 4 different routes (Brisbane to Tokyo to Taipei to Singapore), delays at any of the locations would cause delays to all rest.