Aeromexico review by Lisa 2015-07-20

If I could give 0 stars, I would do it. I am very dissatisfied about having to stay at a hotel in Mexico City without compensation after it was clearly impossible for us to make a connecting flight at Mexico City due to the delayed landing of the Aeroméxico plane. I disputed the charge with customer relations of Aeroméxico but they did not thoroughly review the circumstances and even made false statements. Our connection to Bogotá was only about 1 hour. It was actually impossible to make connection at the Mexico City Airport because when I exited the plane, the screen (displaying all the boarding times) said that the plane to Bogotá was at a final call for boarding. We could not make it because we had to go through immigration first and there was a super long line for immigration. Therefore, right when we landed it was impossible to make the connection at Mexico City in order to board the plane to Bogotá. I am an honest person and I really feel that it was unfair to make us pay for the hotel that night since it was clearly not our fault and it was clearly impossible to make the connection at Mexico City to Bogotá. Now I will not continue to consider Aeromexico for future journeys.