Passenger Review

Virgin Australia review by Peter 2016-04-22

5 / 10

21 April, 2016 by ar

Economy Class

2 Virgin Flights this week: SYD-MEL-SYD. They appear to be trying to compete with QF, however they don't even come close, especially with regard to their inflight snack or meals or refreshments (or whatever you call them). The flight from SYD-MEL (mid-afternoon) consisted of two buttery sweet biscuits, (almost thrown at you by the CAs) and instant coffee and MEL-SYD (late afternoon) was basically the same, although this time I opted for the juice (orange juice only and not cold). Its almost insulting to be given this type of refreshment. In the last two months, I have taken domestic flights in Argentina, Germany and Thailand and nothing comes close to the utterly miserable snack or refreshments that Virgin Australia seem prepared to dish-up. On a positive note, the flights ran more-or-less to time however disembarkation via the rear door was not available on both occasions, which is generally the only positive area of comparison with QF - the time taken to get on the aircraft and to get off. If I had a choice in the matter and not subject to corporate travel policies, I would fly QF almost exclusively.

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Virgin Australia

Virgin Australia

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

3

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline