American Airlines review by Lisa 2016-02-19

I was to depart today at 10 AM. Flight was delayed told us mechanical problem..new departure time 5 PM. But first we had to go to a different gate 12 gates away. But then that was in the steak so after we went 12 gates away they told us to go back to the original gate. Handed out lunch vouchers to use at airport for lunch. One person handing them out to 300 people. Stood in line for one hour to get a $12 Voucher. Now sitting on the plane at 5:40 PM. Plane has still not taken off. Apparently they can't find the copilot. This airline is composed the the biggest bunch of incompetent individuals who do not have ANY sense of urgency it a clue about customer service. I will never take this airline again !!!