Norwegian review by Arda 2014-03-10

I write this review to express my dissatisfaction with Norwegian airlines in my first and last experience. I booked a couple of flights from Amsterdam to Oslo and Oslo to Tromso, and return to Amsterdam from Tromso (via Oslo). It turned out to be catastrophic, as the flight has been delayed for 1 hour and 35 minutes and I missed our consequent flight to Amsterdam, thus had to take the flight the next day. Upon the notification for a delay (initially for an hour, which ended up being 1 hour and 30 minutes) on the display screen in Tromso airport, I had no choice but despair. Unfortunately, all my effort to change the flight and book earlier flight was turned down. It was very disappointing to hear that the situation was helpless and there is nothing Norwegian airlines could do. I was explained by the front desk staff that the reason to be treated differently from other passengers, whose flight was also delayed is that we booked out ticket from a different agency. Last but not the least, the lack enthusiasm of the Norwegian airlines staff to help me solve the problem was particularly frustrating. This applies to the front desk staff in both airports, not to mention the logy state of the cabin crew. Eventually, I was obliged to make extra expenses for another flight, a hotel room and etc. (for two) and spend another day in Oslo. Moreover, missing an entire working day full of meetings turned out to be very troublesome to explain to colleagues and supervisors. All in all, I do not recommend Norwegian Airlines at all.