Last month we booked 4 tickets, 2 of traveled and 2 could not traveled due illness and death in the family, when contacted for refund/credit we were asked to submit some papers and it will be refunded. I submitted the papers. after that there is no response to my emails and they don't want to talk on the phone for these. Mr. Tony Fernandes & Aireen Omar should know better than anybody, that if they are not customer focused and ethical, they are not going to last long in this business.
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AirAsia Thailand
Overall Value for Money
1
Seat and Cabin Space
1
Customer Service
2
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
n/a
Recommend Airline