Scoot review by Swathi 2016-07-30

One of the worst airlines I have ever travelled with. On the 17th of July I had taken a flight from Singapore to Chennai. Flight No. F502 from Terminal 1. It was a 22.45 departure & we were already tired. We cleared the security check & boarded the flight. Before take off the captain announces a technical difficulty & we were offloaded & made to wait for 3 hrs. We had to go through the security check again & in the hand baggage they found us carrying a perfume bottle which they said they wouldn't let us carry as it was above 100 ml. However, they missed this one during their security check the first time. When requested, the security staff there, Selva Kumar, was really rude and got into an argument with us. When highlighted that the first time we were let go with the perfume in the hand baggage and the airline was at fault, he refused to take responsibility on behalf of the airline and bluntly said that he didn't care. Highly unprofessional, neither courteous nor empathetic. I am an Ex employee of Indigo airlines & he was teaching me airline rules. He had the audacity to tell us that he would not let us take the flight. He refused to apologize & such staff need to be fired.