Passenger Review

American Airlines review by Jen 2017-07-27

3 / 10

15 August, 2017 by ar

Premium Economy

American Airlines provided one of the worst flying experiences. An American Airlines agent "was locked out of a computer system" and could not place one of my three children along with the rest of us... after being assured that this was already taken care of/done 8 days prior. Four people booked on roundtrips; oldest had ear infection and husband drove him up; had to rebuy the return leg I already owned (????); and assured the child flying on the inbound seat would maintain his seat with us. Never happened. Call the night before - hapless agents said they were locked out and couldn't make the seat change"but it could be fixed" by paying $20. Clicking on the "Check in" email locked you out? Really? Pay you and you can miraculously fix a mistake you made? Absolutely the worst airlines, worst customer service, worse agents. Child was not ticketed with the family. It should be called Unamerican or America should ask for its name back.

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American Airlines

American Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline