American Airlines review by Elvia 2015-11-21

Worst experience EVER! I have flown over 100 times and this is the first time and last with American Airlines. I paid extra to have a short flight due to traveling international with a 2 month old infant. I arrived at the airport 2.5 hours before. They insisted I do self check which didn't work. The next attendant couldn't help so they took me to another after 1.25 hour of check in. The security took over an hour as well and I arrived 10 minutes before departure but they had closed the gate! The flight attendant was very rude and said my only option was to stay the night or leave on a later flight 13 hours later and travel all night she did not seem to care at all that I had an infant. A different individual "magically" found me a flight 2 hours later and she seemed annoyed. I ended up having an 11 hour overlay with an infant when I was originally supposed to have a 2.5 hour overlay and paid $400 extra. They weren't supposed to check my bag it was supposed to be Gate check with my stroller and carseat but they ended up checking it at my first flight so I was without baby cloths, diapers, and formula. When I talked to a flight manager he said there was nothing they could do and did