SriLankan Airlines review by Neranjan 2016-03-06

I have heard many times that the on board service of Sri Lankan airline is very poor & unacceptable when it comes to the local passengers, especially who are traveling to Middle East countries from Sri Lanka.Since I am not a demanding passenger and usually do not interact with the cabin crew mostly on the flight I had not experienced it until I travelled with them few weeks ago from Colombo to Dubai. As I was terribly sick on the day I flew, I kindly requested for a cup of hot water from the cabin crew member after my dinner on the flight. He promised me to bring it and disappeared for a while and then showed up to collect the empty food containers from the passengers. When he came to me he flashed back my request and mentioned that he would bring it soon. He came back few mins later and served me a cup of cold water with ice cubes (instead of hot water). I was shocked and politely informed him that I wanted a cup of hot water only. He amazed me again. Instead of apologizing he loudly told me that I had requested just water and that made him brought me a cup of cold water with ice cubes in it. I did not want to argue with him at that moment as I was sick.